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Shipping & Returns

Shipping FAQ
1. What is the shipping insurance?
Postage insured to provide international express delivery process for your protection and higher product safety. We do not charge any additional fees reship the package immediately, if it is to report lost or damaged.

2. When my order shipped?
1. Receive Time = working time + shipping time
Remedy: usually 3-5 days

Before shipping your order, we need to prepare your products, we test the quality control and the items carefully packaged. He needs to prepare your items the shipping time is the time to separate delivery. I hope you can understand.

3-5 working days after purchase Most orders are shipped. Transit time may vary depending on the type of goods. Orders are not delivered on weekends or holidays.

3. Where is my order confirmation?
Until your order ships, you will receive an email confirmation email you have entered your purchase. If for some reason you do not receive an e-mail, check your spam folder and add our email address to the list of trusted senders. If you have any questions, please contact our customer service at any convenient time.

4. Do I pay taxes and duties it international?
No additional costs are always customers. But the recipient will be fully responsible if there is a cost. Your order may be subject to import duties and import taxes, which apply when the goods arrive at your country. This is only a general rule, you should contact your specific amount customs office and percentage. We can not control, we are not responsible for fees charged to fee / tax. You will be responsible to pay additional costs for customs clearance. Customs policies vary widely from country to country, for more information, please contact your local customs office. Note that in rare cases, a custom agent can delay the delivery of some packages.

5. Check transport
When ordering, be sure to use and billing address as it appears on your bank contact information credit. If the message does not exactly match your credit card files, the order may be required pending verification. You may need to contact us directly. When the information specified delivery address, be sure to check the postal code, city and country are correct. If you follow the express check-in service, this information does not match their records, we may contact you to update this information, which can delay your order.

6. Do you ship to PO BOX (APO / FPO / DPO) approach?
In general, this service is not supported. But for now, we can not be shipped to PO boxes and military addresses (APO, FPO) via standard shipping address.

Therefore, please provide the most current, accurate and detailed shipping, and your phone number for shipping. Your cooperation will be appreciated. All packages will be required to collect, if you can not sign or delivery. If an item is returned because of non-delivery due to wrong address, the customer will be responsible for the shipping and return costs.

7. Follow
Following your package tracking. After your order is shipped, online tracking numbers and email contacts confirmation will be sent to you. After receiving the email, the monitoring is for your check within 48 hours.

You can also log into your account to track your order.

He frankly recommend this adds to your email list, so you can get confirmation from us regarding your order. Remember to check your spam / trash folder, if you do not receive a reply three days.

If you have any questions about shipping your order have any questions, do not hesitate, and the United States.

8. wrong or defective items I received.
If you get an error check for projects and programs, or your failure, we immediately know from our customer service. Please provide as much detailed information, including photos that questions relating to orders and projects, you will find a decent way to solve this is for you.

9. In the absence of any element of my order.
While different projects sometimes arrive not transmit, you have all the items ordered at the same time, so that some of your items will arrive separately. It is an email, saying that if your item is sent separately. So, first check your inbox, if you have any questions, please contact us at any convenient time.

10. You can choose express delivery, if it is urgent
We are happy to provide messaging services. However, we are before you select this option, you must take into account the additional costs. Customs or import duties charged, once the package reaches the destination country. These costs are borne by the peloton. Unfortunately, we do not have these allegations can not have control, but you can not say what the cost will be a big difference in customs and import policies from country to country. We suggest you contact current expenses before ordering your local customs office, so it will not be charged, have not thought surprised.

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